Author: alenparker

Inbound Call Complaints

4 Tips To Handle Inbound Call Complaints Proficiently

Now- a- days, due to an upsurging customer base, the queries and complaints have also increased. …

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Five Effective Tricks To Turn Inbound Calls into Sales

Businesses dealing with call centre solutions find it difficult to convert calls into sales. An organisation…

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Data Science is Shaping the Industry and the World

The business world has already been heavily depending on data analytics and data science for quite…

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A Guide to Reverse Charge Under GST

As we all are aware of the fact that GST has taken over all the indirect…

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Difference Between Performance Review and Performance Management For Contact Centre

Call centre has survived the hurricane of third-world industrial upheaval. In the past few decades, it…

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