In essence, voice and video calls are similar in several ways, like Agora, wherein you can experience superior interactive streaming that connects them in real-time.
On the other hand, it would help if you had a basic telephone with credit, a good internet connection, and a headset in both cases. The only difference between voice calls and video calls is equipment.
A voice call can be made using a basic phone, while a video call requires a camera, headphones, and a well-lit room. To enhance the quality of audio during voice calls, you can use headphones with either active vs passive noise cancellation, depending on your needs and preferences.
4 Differences Between Voice Calls and Video Calls
Find out the differences between voice calls and video calls. Which way of talking to people works best for you?
In addition, voice calls are usually used for simple conversations, while video calls are better suited for complicated processes or showing a customer how to use a product or service.
#1. Connectivity
A voice call allows multiple people on different devices to participate in the same phone call.
This could be accomplished via a conference-call function on a desk phone where one person connects multiple callers or via the Internet, with a number that all parties dial to connect from their mobile phone or even their laptop.
Video calling, on the other hand, includes various people on different devices in a face-to-face online chat using cameras that are either formed into the device (a phone or laptop, for example) or attached to the device (a webcam).
This type of conferencing is always done over the Internet, with a central dial-in number or connection to the meeting.
#2. Less personal experience
The lack of personal experience when making a video call is a reality for many people. Self-consciousness can interfere with the quality of the call.
Research shows that 30% of people who make video calls look at themselves half or more of the time.
While some of this is to check how they look on camera, most people do it out of fear of looking bad. People spend too much time staring at their faces and cannot fully engage.
If you must use a video calling service, tidy up the space around you and check the background. You can also set up a virtual experience.
For best results, choose a room with minimal distractions. If you’re in a work environment, you’ll want to ensure the background suits the kind of conversation.
Otherwise, you’ll have to ask your colleague to repeat what they said.
#3. Expensive
The question is: should you opt for video or voice calls? There are advantages and disadvantages to both. Both have many benefits, and the best option is the one that suits your needs and your budget.
But which is more cost-effective? Let’s take a look. Video calls are more advanced and require more technology than voice calls. They need cameras, headphones, and a good internet connection.
But they are both equally suitable for different purposes. While voice calls are best for simple communication, video calls are ideal for demonstrating complex processes or showing customers how to use products.
Despite the technological advancements in video conferencing, voice calls remain the best option for most people. While the benefits of video calling are undeniable, there is one big drawback.
While video conferencing requires cameras, microphones, and high-speed internet connections, voice calls can be more convenient and easier to handle for shorter conversations. You can also share files and text messages while on video calls.
#4. Improves productivity
Communication systems are among the most significant barriers to workplace productivity.
These can be cumbersome and difficult to integrate, resulting in workers wasting precious time switching between various communication methods. Moreover, repetitive tasks will drain productivity.
VoIP can help improve productivity through voicemail-to-email. By using voicemail to email, you can easily avoid the monotony of going through voicemail messages. The productivity boost that VoIP can provide is enormous.
- How Automating Your Call Center Can Increase Customer Satisfaction
- The Basics of International Call Center Business Outsourcing
- 10 Tips to Help Track Your Business Calls
- Call Center Investment: 8 Factors To Keep in Mind Before Investing
For the Latest Technology Updates and information about the difference between voice calls and video calls, visit CRECSO NEWS Magazine.
